Frequently Asked Questions


Do you see a wrong/old name for a requester?
Is a Requester listed as "Not in Database"?
Please fill out this form to let us know so we can correct it.

  1. Why didn't I get an email when my favorite requester posted?

  2. I'm not receiving any e-mails!

  3. How do I add a requester to my watchlist?

  4. How do I find a requester's Requester ID?

  5. How do I remove a requester from my watchlist?

  6. Why are some of the HIT links on the "Recent HITs" (home) page non-functional?

  7. What does the "Hide This Requester" link do on the "Recent HITs" page?

  8. How do I subscribe to receive alerts from a requester?

  9. How many e-mails will I receive per day?

  10. How do I unsubscribe from e-mail alerts?

  11. How do I change my password/e-mail address/delete my account?

  12. When will (requester) post work? When will (HITs) be posted?

  13. How do I get Turk Alert emails to my phone with SMS?

  14. I can't see the images on the Requester Watchlist, like the envelope, what's going on?

  15. Why aren't there any HITs left when I get a Turk Alert email?

  16. Why was my account deactivated?

  17. I have another question that wasn't answered here. What can I do to find the answer?

How do I add a requester to my watchlist?

You may either click the "checkmark" button beside a requester on the Recent HITs page, or add a requester by their Mechanical Turk Requester ID using the form on your watchlist page (see next FAQ).

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How do I find a requester's Requester ID?

To find the Requester ID provided by mTurk: first, visit mTurk and find the desired requester. Next, click on the requester's name, and you will be taken to a page listing that requester's currently available HITs. Look at the URL of this page, and you'll notice something like this: https://www.mTurk.com/mTurk/searchbar?selectedSearchType=hitgroups&requesterId=AGW2H4I480ZX1. The last part of this URL, after the "&requesterId=" is a string of uppercase letters and numbers. This is the Requester ID. When adding a requester by ID to your watchlist, please enter only this string of letters and numbers, and no other part of the URL. For example, to add the requester above, I would enter "AGW2H4I480ZX1" (without the quotes) into the Add Requester Form on my watchlist page.

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How do I remove a requester from my watchlist?

Click on the "X" button beside the requester in your watchlist.

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Why are some of the HIT links on the "Recent HITs" (home) page non-functional?

Some requesters require that you pass qualification tests before they allow you to work on their HITs. If a HIT requires qualifications, the link to the HIT group will not work. You may, however, click on the requester's name to view thier current HITs on mTurk and receive links to the qualification tests.

Also, Amazon has made changes to their site which disallow us from collecting the Requester ID if we're not signed in. Therefore, if more than one Requester share the same name, their HITs will show with "Unknown" as the Requester and the links may not work.

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What does the "Hide This Requester" link do on the "Recent HITs" page?

This feature allows you to easily hide those requesters you do not wish to do work for from the live HITs feed. If you are logged-in, any requester you hide will be remembered and added to your blocklist, so you will never see HITs from these requesters again in the live feed. To unblock a requester, visit your blocklist and click the "Unblock" link next to the requester(s) you wish to unblock.

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How do I subscribe to receive e-mail alerts from a requester?

To subscribe to e-mail alerts for a particular requester, you must add that requester to your watchlist, and then click the "mail(+)" button beside that particular requester on your watchlist page. Please note that just adding a requester to your watchlist will not subscribe you to e-mail alerts for this requester; you must also click the corresponding "mail(+)" button to subscribe to that requester's alerts.

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How many e-mails will I receive per day?

You will receive a maximum of 15 e-mail alerts daily. In addition, you will only be notified once every hour for a specific requester's HITs. That is, if a requester posts several batches of HITs within a one-hour period, you will only be notified for the first batch. E-mail counts are reset at midnight CST each day. If you would like to be able to receive as many as 200 emails a day, please click here to learn more.

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How do I unsubscribe from e-mail alerts?

Click the "mail(-)" button beside the requester from whom you wish to unsubscribe on your watchlist page.

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I'm not receiving any e-mails!

Unless you sign up for a premium account, you will only receive a maximum of 15 emails per day. Please read more here: How many e-mails will I receive per day?

Check your spam folder, and please whitelist "alerts@turkalert.com" by adding this address to your e-mail address book.

Next, make sure you have clicked the email icon next to the requesters on your watchlist - just adding a requester isn't enough, you also have to activate their email alerts by clicking that icon.

If your concern is that you're missing some alerts for your favorite requesters, please note that at times, mTurk updates at such a quick pace, we might miss some HITs. We are still working on the best update algorithm.

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How do I change my username/password/e-mail address/delete my account?

You can manage your account details here: My Account. Please note that your username is NOT changeable; you will need to delete your account and create a new one to change your username.

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When will (requester) post work? When will (HITs) be posted?

Turk Alert is a service that alerts you whenever a requester you have on your watchlist posts work, but we have no control over how or when work is posted. We have no idea when any requester will post any certain HITs. Sorry!

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How do I set up Turk Alert to SMS alerts to my phone?

We don't have an SMS option yet, but for now you can use your phone number formatted carrier email address to have the emails texted to you:
AT&T: < phonenumber >@txt.att.net
Bell: < phonenumber >@txt.bell.ca
Bell Atlantic: < phonenumber >@message.bam.com
Cellular One: < phonenumber >@mobile.celloneusa.com
Cingular: 1< phonenumber >@cingularme.com
Comcast: < phonenumber >@comcastpcs.textmsg.com
Fido : < phonenumber >@fido.ca
Rogers: < phonenumber >@pcs.rogers.com
Sprint: < phonenumber >@message.sprintpcs.com
T-Mobile: < phonenumber >@tmomail.net
Telus: < phonenumber >@msg.telus.com
Verizon: < phonenumber >@vtext.com

We have set up our emails to send as both HTML and text-only, which should work better via SMS.

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I can't see the images on the Requester Watchlist, like the envelope, what's going on?

If you use Firefox or Chrome, it is likely that you have a script- or ad-blocker installed in your browser which is blocking the images. Common blockers are NoScript, ScriptNo, NotScripts, ScriptSafe, Ad Block/AdBlock, or AdBlock Plus/Ad Block Plus. If you have such an extension in use, you must allow TurkAlert.com to show you ads and/or run javascript so you can see those images once again. If you need more help, please check out the support page of the extension you use.

If you use Internet Explorer 6 or earlier, it doesn't support the code on our website. Upgrade to the latest version or switch to another browser.

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Why aren't there any HITs left when I get a Turk Alert email?

Amazon puts limits on how often we can scrape their site, and our email provider puts limits on how many emails we can send. This means that Turk Alert only updates once per minute, so if there are only a few HITs posted, you may miss them. If you want instant Turk Alerts, you'll need to join the chatroom available on Turker Nation, the best mTurk Forum around.

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Why didn't I get an email when my favorite requester posted?

IMPORTANT: Is the Requester's name wrong, or does it say "Not in database" instead of showing their name? If that is the case, please complete this form and we will fix the problem immediately.

Amazon puts limits on how often we can scrape their site, so when lots of HITs are posted to mTurk at the same time, some requesters may end up quickly moved to a deep search page on the site and therefore we miss their HITs. If you want to know when your favorite requester posts, join the mTurk Chatroom on Turker Nation and it's likely others will be watching the same requester and will notify the chatroom when they post.

Also, Amazon has made changes to their site which disallow us from collecting the Requester ID if we're not signed in. Therefore, if more than one Requester share the same name, we cannot send you an alert as we're not sure which one it is.

Lastly, certain Requesters consistently post work and therefore will waste all 15 of your alerts very quickly. To prevent this, we do not send email alerts for the following Requesters: 411Richmond, CastingWords, CopyText Inc., CrowdSource (no longer on mTurk), Jon Brelig, MyLikes, p9r, RI Services, SET Master Account, SkillPages, SpeechInk, Speechpad, and Zing.

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Why was my account deactivated?

In order to cut down on the costs of our services, we deactivate Turk Alert members who do not log in for six months. Turkers are migrant workers who come and go all the time, so an inactive account is often one where the owner no longer Turks. We still have to pay for the emails sent to that account, so we deactivate in order to help reduce these costs. We're trying to keep Turk Alert free, and one consequence is that you must log in twice per year to keep your account active.

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I have another question that wasn't answered here. What can I do to find the answer?

If you are a member of TurkerNation, you will get an answer quickly if you post on the TurkAlert Support Forum. If you're not, you can contact me at .

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